Working with leadership teams in both Public and Private sector organisations, Stephen has experience in a wide variety of industry sectors.
Stephen is a former Head of Business Consulting at Charteris Plc. He is also a former Development, Research & Expansion Manager at the world-famous John Lewis Partnership. It was here that Stephen gained much of his retail industry experience, progressing through training on the shop floor, to managing a department and, playing a vital role in the operations of the entire organisation.
Prior to his Retail and Consulting career, Stephen enjoyed a career in Aviation, where he held both management and flying roles. Stephen is also a Fellow of the Institute of Consulting.
‘What has been absolutely core to my three careers is my personal passion for helping my clients organisations align themselves to what customers need.’
Stephen’s views on people’s interactions stretch out far beyond the world of business. In fact, he believes emphatically that the philosophy of prioritising the agenda of customers’ needs in the social world in general, and in all areas of human contact, particularly international politics, has significant potential for benefit.
Stephen remains a partner of Charteris Plc and is now also a Director of Vantage Partners and a Founding Partner of C3 Partners, which specialises in helping organisations both in Private and Public sectors streamline themselves for maximum Customer Centricity.
Stephen spends much of his time heading major teams both in the UK and abroad that advise organisations at the very highest level and furnish them with a hands-on practical intervention that puts customers at the absolute forefront of the organisations activities.